Shipping policy
Order
How do I place an order?
Browse our products on the homepage, product listing page, or product detail page. Add the items you want to your cart, then go to the shopping cart to check out. Follow the prompts to enter your shipping information and payment details to complete your purchase.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect billing information, insufficient funds, or issues with the payment provider. Please verify your details and try again, or contact your bank for further information.
What should I do if I encounter issues during checkout?
If you experience any issues during checkout, try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, please contact our customer service team at support@sucihome.com for assistance.
Can I update my order at any time?
Once an order has shipped, it cannot be modified. If you need to change your order, please contact support@sucihome.com, and we will do our best to accommodate your request.
Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been shipped. To cancel, please contact support@sucihome.com or log in to your account to manage your order.
Shipping
Shipping time: FedEx/DHL usually 7-16 calendar days
United States: 5-9 calendar days
International: 10-20 calendar days
Pack
We pack all products following standardized procedures to ensure they are shipped according to our high-quality standards. We make every effort to ensure your product arrives safely at your home.
How much will shipping cost?
Shipping is typically free for most orders. However, in remote areas, shipping costs may vary depending on the delivery location, order weight, and chosen shipping method. The exact shipping cost will be calculated and shown during checkout. Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer. Please contact your local customs office for more information.
Do you offer international shipping?
Yes, we offer international shipping to bring our unique products to customers worldwide. Please note that shipping rates and delivery times may vary depending on your location. International customers are responsible for any applicable customs duties or taxes in their country.
Will I be charged customs fees for international shipping?
International orders may incur customs fees, duties, and taxes, which are the responsibility of the recipient. Please contact your local customs office for further details.
Do you offer expedited shipping?
Currently, expedited shipping options are available only for the USA. These can be selected at checkout for an additional fee. For other regions, we offer standard shipping.
What shipping carriers do you use?
We use various carriers including UPS, USPS, FedEx, and DHL, depending on the destination and shipping method selected.
Do you ship on weekends and holidays?
We typically ship on business days, Monday through Friday. Some carriers may deliver on Saturdays, but shipping is not available on major holidays.
Do you offer free shipping?
We offer free standard shipping on orders over a certain amount. Please check our website or the checkout page for current promotions and eligibility.
How can I track my order?
Once your order is placed, you’ll receive a confirmation email with your order details. You can track your order through the link provided in the email or by logging into your account on our website.
How long does it take to receive my order?
Delivery times vary depending on your location. Under normal circumstances, orders typically arrive within [7-14] business days. You will receive detailed delivery information in your confirmation email.
Is delivery of the product insured?
Yes, all products are insured during transit. We ensure safe delivery with no hidden fees.
Can I ship products to a different country or person?
We will ship to the address provided in your order. Generally, we will confirm the delivery details with the recipient based on the name and address you supply. If this is a gift or a surprise, please let us know!